FAQs

1. "Does the Elixir really make hair grow?"
Yes — but let's be precise. Your hair already grows 1 to 1.5 cm every month. The real enemy is breakage. The NUBALKIA Elixir stimulates your scalp's microcirculation while deeply nourishing the hair fiber. Result: you finally retain the length you gain each month instead of losing it to breakage et additionally grow stronger and healthier hair.

2. "Is it effective on traction alopecia?"

This is exactly what it was designed for. If your thinning is caused by tight braids, weaves, or slick buns, the Elixir nourishes and supports these fragile areas. Our clients report visible improvements on temples and hairline after 4 to 8 weeks of consistent use. For severe or medical hair loss, we recommend consulting a dermatologist alongside your ritual.


3. "When will I really see results?"

Softer hair and less breakage during detangling: within the first 2 weeks. Visible improvement on thinning areas: 4 to 8 weeks of regular use (3 to 4 times per week). 

 

4. "Won't the oil weigh my hair down?"

No. NUBALKIA is a blend of dry oils and botanical actives that penetrate the fiber instantly. Light, non-greasy, and absorbs fast. A few drops are all you need. Your hair stays airy and defined, not heavy.

 

5. "How long does a bottle last?"

One 100ml bottle lasts approximately 1.5 months with our recommended intensive routine. This includes using it as a deep oil bath before shampooing, combined with 3 to 4 applications per week on the follicles and lengths.

 

6. "Why is this more effective than what I've tried before?"

Because we don't dilute. You get 21 concentrated botanical actives — no silicones, no sulfates, no mineral oils, no fillers. Pure ancestral ingredients (rosemary, castor, amla, bhringraj) in a formula we spent months balancing.

 

7. "What does Grade 6A and 19 momme mean?"

Grade is the silk quality scale — from 1A (basic) to 6A (the absolute highest). Our silk is Grade 6A: the purest, longest, most uniform fibers available. Momme is the silk weight unit — the higher, the denser and more durable. 19 momme is the gold standard for hair protection. This is not satin or polyester; it is 100% Mulberry silk. You will feel the difference the second you touch it.

 

8. "How can I be sure of the product quality?"

Your safety is our priority. All our products are INCI-certified (International Nomenclature of Cosmetic Ingredients) and manufactured by laboratories compliant with rigorous European (EC Regulation 1223/2009) and US FDA standards. We maintain strict quality control at every stage of production.

 

9. "What score does it get on Yuka?"

Scan it yourself — that's the best answer we can give. Every single ingredient in our formula is a plant oil or botanical extract. No synthetics, no controversial additives, nothing hidden. We designed the Elixir so that the composition speaks for itself.

 

10. "Is the Queen of Sheba story just marketing?"

No. NUBALKIA was born from the origin of the founder , Fanta , the fusion of 2 heritages: Nubia — an ancient African civilization renowned for its botanical beauty rituals — and Balkis, the Queen of Sheba. Every ingredient in the Elixir comes from African and Ayurvedic ancestral tradition (Amla, Bhringraj, Shikakai, Hibiscus). This heritage is the foundation everything was built on.

 

11. "Are the reviews on your site genuine?"

We use Judge.me, an independent review platform integrated with Shopify, that verifies purchases. Every review marked "Verified Buyer" comes from someone who actually ordered. We don't delete negative reviews, they help us improve.

 

12. "Is the Rituel de Saba bundle worth $109?"

It's a complete system, not just a box. The massager activates circulation so the oil penetrates deeper. The silk bonnet seals the actives overnight without friction. The scrunchies prevent daytime breakage. Bought separately, these items cost $139. You save $30, get free scalp massager, and you get a ritual designed to work as one cohesive system.

 

14. "What is your return and satisfaction policy?" We have two guarantees:

  • For unopened products: You have 30 days to return sealed items for a full refund (a legal requirement for hygiene reasons).

  • Results Guarantee: We believe in our formula. If you use the Elixir rigorously for 2 months and do not see visible results, contact us at hello@nubalkia.com for a refund. We want you to be fully convinced by the performance of your hair.

15. "Is shipping reliable?"

We ship worldwide with tracking. Standard shipping is $5.99 (Free on orders over $80). Delivery usually takes 7-14 business days. If anything goes wrong in transit (damage, loss), we replace it immediately. No questions, no hassle.